Privacy Policy

Effective Date: 25th July 2025
Canine Retreat respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Contact details: Name, phone number, email address

• Dog details: Name, age, breed, medical needs, behavior information

• Booking information: Appointment dates, session type

• Payment details: Processed securely through our payment provider (we do not store card information)

• Website usage: IP address, browser type, and pages visited (via cookies)

2. How We Use Your Information

We use your information to:

• Book and manage swim sessions

• Communicate with you about your appointments

• Provide updates, confirmations, or changes to your booking

• Send promotional emails (only if you opt-in)

• Improve our website and services

We will never sell or share your personal information with third parties for marketing purposes.

3. Cookies

Our website may use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings.

4. Data Security

We take appropriate measures to protect your personal data from loss, misuse, or unauthorised access. Payment information is processed via secure third-party platforms.

5. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you

• Ask us to correct, update, or delete your information

• Withdraw consent for marketing communications at any time

To make a request, contact us at: info@canine-retreat.co.uk

6. Third-Party Services

We may use trusted third-party services (e.g., booking platforms, payment processors) to deliver our services. These providers have their own privacy policies, which we encourage you to read.

7. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have questions or concerns about your privacy, please contact:
Canine Retreat
Email: info@canine-retreat.co.uk
Phone: 07470 450 896
Location: Sundridge, Sevenoaks TN14 6AR